Refund Policy


Thank you for your donation or recent transaction with Operation Cleft Australia. If you have a query about the transaction, we’re here to help.

Refunds may be made where:

  • A donation is made in error
  • A donation is made for an incorrect amount

A refund would be offered for any of the above.

Request a refund by contacting us within 30 days of the error being made. We will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Contact Us

Contact us on the email below and we will initiate any action required: